Privacy Policy

What Data We Collect

We collect the minimum data necessary to provide our services. Here's exactly what we store:

Account Data

• Credential: A 32-character random string used for authentication
• Account balance: Your current credit balance
• Account creation date

Payment Data

• Stripe customer ID and payment method ID (if you use card payments) - This allows Stripe to process payments without us storing your card details
• Invoice records: Amount, payment method used (card/crypto), timestamp, description
• Crypto payment references: Order IDs for cryptocurrency payments

Service Data

VPS Instances:

• Server configuration (hostname, IP, OS, specs)
• Server credentials (root password - for you to access your server)
• Billing info (expiration date, auto-renew settings)

Proxy Instances:

• Proxy credentials and configuration
• Whitelisted IPs (datacenter proxies)
• Bandwidth usage (residential proxies)

Support Tickets

• Ticket subject and messages
• Timestamps

Notifications

• System notifications (renewal warnings, etc.)
• Read/unread status

Data Retention

• Inactive accounts with zero balance, no active services, and no open tickets are automatically deleted after 24 hours
• Active accounts are retained as long as they have balance, services, or tickets
• Expired services are removed along with their associated data
• Read notifications older than 30 days are automatically cleaned up

Server Logs

We use Apache as our web server, with all access logs turned off (piped to /dev/null). This means none of the following records are kept :

• IP addresses of visitors
• Request timestamps
• User agent strings

Third-Party Services

We use the following third-party services:

Payment Processing

• Stripe: Payment processing for card payments
• Heleket: Cryptocurrency payment processing

Security

• Cloudflare Turnstile: Bot protection (no tracking cookies)

Analytics & Advertising

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This helps us improve user experience and measure the effectiveness of our content. Google Analytics collects anonymized data such as pages visited, time spent on site, and general geographic location (country/city level).
• Google Tag Manager: We use Google Tag Manager to manage and deploy marketing tags (snippets of code) on our website. This includes tracking pixels for advertising platforms to measure the effectiveness of our ad campaigns and optimize our marketing efforts.

Each service has its own privacy policy governing their data handling.

Your Rights

• Access: You can view all your data through your dashboard
• Deletion: You can delete your account at any time by visiting the settings page and using the account deletion flow.

Contact

For privacy-related questions, contact us at contact@servury.com